FAQ

❓ Frequently Asked Questions (FAQ)

Have a question? We’ve got answers! Below are some of the most common inquiries about our products, orders, and services. If you don’t find what you need, feel free to contact us.

🖼️ 1. Are your wall prints sold with frames?

Some prints include frame options while others are print-only. Please check the product description for details.

📐 2. Can I request a custom size?

Yes, we offer custom sizing on select items. Contact us with your specific needs.

🎨 3. Do you offer custom artwork or commissions?

We occasionally accept custom design requests. Please email us your idea for consideration.

🛒 4. How do I place an order?

Simply browse our catalog, select the item you love, choose size and quantity, and proceed to checkout.

💳 5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and Shopify Payments.

🔒 6. Is your website secure?

Yes, our website uses secure SSL encryption to protect your personal and payment information.

🚚 7. How long does shipping take?

Orders within the USA usually arrive within 7 days. Europe takes around 10–15 business days. Other destinations may vary.

📦 8. Do you offer free shipping?

Yes! We offer free standard shipping within the USA and Europe.

🌍 9. Do you ship internationally?

Absolutely. We ship worldwide. Shipping costs and delivery times vary by country.

📬 10. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and link.

🕒 11. When will my order be shipped?

All orders are processed within 1–3 business days after confirmation.

📥 12. I entered the wrong shipping address, what should I do?

🔁 13. What is your return policy?

You can return items within 14 days of delivery if they're in original condition. Return shipping is paid by the customer.

💰 14. When will I get my refund?

Refunds are processed within 7 business days after we receive and inspect the returned item.

🧾 15. Can I get an invoice for my order?

Yes, your invoice will be included in the confirmation email and can be downloaded from your account.

🎁 16. Do you offer gift wrapping?

Not at this time, but all our products are carefully packaged and presentable as gifts.

❌ 17. Can I cancel my order?

If your order hasn't shipped yet, we can cancel it. Please reach out to us as soon as possible.

📲 18. How do I contact customer support?

Email us anytime at dwelldesignstudio@hotmail.com or call us at +1 440-843-7163.

🔔 19. Do you notify me when my order ships?

Yes! You’ll receive a confirmation email with tracking information once your order has shipped.

💡 20. Where can I find new arrivals or promotions?

📬 Still Need Help?

We're always happy to assist. Reach out to us via:

DWELL DESIGN STUDIO, LLC
📧 Email: dwelldesignstudio@hotmail.com
📍 Address: 1280 Hightower Trail, Atlanta, GA 30350
☎️ Phone: +1 440-843-7163

FAQ